At D&G Essence, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our Refund and Return Policy below.

1. Return Eligibility
Products can be returned within 30 days of receipt if they are unused, unopened, and in their original packaging. To initiate a return, please contact our customer service team for instructions.

2. Non-Returnable Items
Some items are non-returnable, including opened skincare products, makeup, and any products marked as final sale. Please check the product description for specific return eligibility.

3. Return Process
To return a product, please follow these steps:

1. Contact our customer service team to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include a copy of your order confirmation and the reason for the return.
4. Ship the package to the address provided by our customer service team.

4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

5. Exchanges
If you would like to exchange a product for a different item, please follow the return process and place a new order for the desired item.

6. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.

If you have any questions regarding our Refund and Return Policy, please contact our customer service team for assistance.